How Benefits Dispensers Can Leverage Our AI-Powered Solutions

benefits technology tools

As a benefits dispenser—whether you're a Pharmacy Benefit Manager (PBM), employer group, or third-party administrator—accuracy, speed, and compliance are key to delivering value to patients and partners.

Managing eligibility, coordinating prior authorizations, detecting fraud, and ensuring compliant use of financial assistance programs are time-consuming and prone to costly errors. Our product suite solves these challenges with a plug-and-play AI layer that scales with your organization.

Smarter Benefits Distribution Starts with Smarter Tools

By automating and integrating key insurance workflows, our platform enables benefit dispensers to provide faster service, reduce manual overhead, and protect against risk. The result? Happier members, cleaner claims, and lower costs.

Here's how each product helps optimize the benefits distribution lifecycle:

  • 1
    Automated Prior Auth Fulfillment

    AI voice agents submit, track, and follow up on prior auths—relieving pressure on call centers and enabling 24/7 response coverage.

  • 2
    Real-Time Eligibility Sync

    Instant API lookups verify plan enrollment and pharmacy benefits—no more faxes, phone trees, or outdated portals.

  • 3
    Fraud Prevention with CMS Data

    Real-time CMS integration helps flag invalid coverage claims and mismatches, preventing fraud before funds are disbursed.

Case Study: ClarityRx Benefit Services

ClarityRx PBM coverage

They implemented our AI solutions in Q1 2025 to improve operational efficiency and control spend across specialty programs.

Key Results After 90 Days

• Reduced prior auth processing time by 78%
• Lowered claim rejection rate by 19%
• Prevented $180K/month in erroneous accumulator payments

By integrating directly into their internal claim engine and provider portals, ClarityRx gained end-to-end visibility into authorization, eligibility, and copay status—without requiring new infrastructure.

  • AI Voice Call Prior Authorization → Cuts time-to-approval for high-cost drugs by automating payer interactions and documentation gathering.
  • Insurance Eligibility Verification → Verifies coverage before dispensing, avoiding waste, and reducing member complaints.
  • Medicare/Medicaid Fraud Detection → Identifies coverage anomalies using demographic/geographic intelligence and real-time CMS access.
  • With automation, ClarityRx scaled faster, controlled costs more precisely, and delivered a smoother experience for patients and providers alike.
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